WhyHaveFormalDocuments?First,writinggthedecisionsdownisessential．Onlywhenonewritesdothegapsappearandthe()protrude(突出)．Theactofwritingtumsouttorequirehundredsofmini-decisions,anditistheexistenceofthesethatdistinguishesclear,exactpoliciesfromfuzzyones．Second,thedocumentswillcommunicatethedecisionstoothers．Themanagerwillbecontinuallyamazedthatpolicieshetookforcommonknowledgearetotallyunknownbysomememberofhisteam．Sincehisfundamentaljobistokeepeverybodygoinginthe()direction,hischiefdailytaskwillbecommunication,notdecision-making,andhisdocumentswillbeimmensely()thisload．Finally,amanager'sdocumentsgivehimadatabaseandchecklist．Byreviewingthem()heseeswhereheis,andheseeswhatchangesofemphasisorshiftsindirectionareneeded．Thetaskofthemanageristodevelopaplanandthentorealizeit．Butonlythewrittenplanispreciseandcommunicable．Suchaplanconsistsofdocumentsonwhat,when,howmuch,where,andwho．Thissmallsetofcriticaldocuments(请作答此空)muchofthemanagerr'swork．Iftheircomprehensiveandcriticalnatureisrecognizedinthe-l'beginning,themanagercanapproachthemasfriendlytoolsratherthanannoyingbusywork．Hewillsethisdirectionmuchmorecrisplyandquicklybydoingso．
A.decides
B.encapsulates
C.realizes
D.recognizes
正确答案是B