Peopleareindulginginanillusionwhenevertheyfindthemselvesexplainingatacocktail(鸡尾酒)party,say,thattheyare"incomputers,"or"intelecommunications,"or"inelectronicfundstransfer".Theimplicationisthattheyarepartofthehigh-techworld.JustbetweenUS,theyusuallyaren't.Theresearcherswhomadefundamentalbreakthroughsinthoseareasareinahigh-techbusiness.Therestofusare()oftheirwork.Weusecomputersandothernewtechnologycomponentstodevelopourproductsortoorganizeouraffairs.Becausewegoaboutthisworkinteamsandprojectsandothertightlyknitworkinggroups(紧密联系在一起的工作小组),wearemostlyinthehumancommunicationbusiness.Oursuccessesstemfromgoodhumaninteractionsbyallparticipantsintheeffort,andourfailuresstemfrompoorhumaninteractions.Themainreasonwetendtofocusonthe()ratherthanthehumansideoftheworkisnotbecauseit'smore(请作答此空),butbecauseit'seasiertodo.GettingthenewdiskdriveinstalledispositivelytrivialcomparedtofiguringoutwhyHoraceisinabluefunk(恐惧)orwhySusanisdissatisfiedwiththecompanyafteronlyafewmonths.Humaninteractionsarecomplicatedandneververycrisp(干脆的,干净利落的)andcleanintheireffects,buttheymattermorethananyotheraspectofthework.Ifyoufindyourselfconcentratingonthe()ratherthanthe(),you'relikethevaudevillecharacter(杂耍人物)wholoseshiskeysonadarkstreetandlooksforthemontheadjacentstreetbecause,asheexplains,"Thelightisbetterthere!".
A.trivial
B.crucial
C.minor
D.insignificant
正确答案是B