In chapter 13, the Gap Model of Service Quality is the model tha

分类: 市场营销学-LZ 发布时间: 2023-11-15 12:51 浏览量: 0

In chapter 13, the Gap Model of Service Quality is the model that identifies _____ gaps that can cause problems in service delivery and influence customer evaluations of service quality.

A.4

B.5

C.6

D.7

正确答案是B