Customers evaluate service quality by some components, they are___
A.Reliability, Responsiveness, Relevance, Empathy, Tangibles
B.Reliability, Responsiveness, Assurance, Empathy, Tangibles
C.Reliability, Invisible, Relevance, Empathy, Tangibles
D.Reliability, Invisible, Assurance, Empathy, Tangibles
正确答案是B