Relationship marketing can be praciticed at three level.Which of the following is not including in the level of relationship marketing?
A.The firm uses pricing incentives to encourage customers to continue doing business with it.
B.The quality of the employee is an important part of building long-term relationships with customers.
C.The relationship marketing also uses pricing incentives but seeks to build social bonds with customers.
D.The firm again uses financial and social bonds but adds structural bonds to formula.
正确答案是B